Frequently Asked Questions

 

I CAN’T LOG IN AND NEED TO RESET MY PASSWORD.

No worries! Click this link for the log in page then simply click the link that says ‘Forgot password’, put in your email address and click submit. If you’re still having trouble logging in or resetting your password, please email us at memberservice@equusprime.com.

HOW DO I CANCEL MY SUBSCRIPTION?

You may cancel your membership at any time by sending an email to memberservice@equusprime.com with a request to cancel.

IS THERE SOMETHING YOU WANT TO SEE THAT IS NOT CURRENTLY ON THE SITE?

We welcome and encourage feedback from our members. If there is a particular topic that you would like to see more information on, please email us at memberservice@equusprime.com and we will do our best to provide what you are looking for as soon as possible.

HOW DO I REACH TECHNICAL SUPPORT OR MEMBER SERVICES?

To send our super awesome technical support team a question or to reach member services for help with site issues, account updates or changes, or billing type questions please feel free to email us at memberservice@equusprime.com.